Privacy Policy

 

Effective Date: November 27, 2025

This Privacy Policy describes how One Click Computers Matara (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, make a purchase from, or use our services both online (via our website) and offline (at our physical store in Matara).

 

1. Information We Collect

 

We collect personal information that you voluntarily provide to us when you register on the website, place an order, request a service, or contact us.

 

A. Personal Information:

 

  • Identity Data: Name, date of birth, gender.

  • Contact Data: Billing address, shipping address, email address, and phone numbers.

  • Transaction Data: Details about products and services you have purchased from us, and payment details (Note: We do not store full credit card details).

  • Service Data: Information provided when you submit a device for repair or warranty claim (e.g., device serial number, description of the fault).

 

B. Technical and Usage Data:

 

When you browse our website, we automatically collect certain information about your device and interaction:

  • Device Information: IP address, browser type, operating system.

  • Usage Information: Pages viewed, referring/exit pages, timestamps, and clickstream data.

  • Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience, analyze site usage, and personalize content.

 

2. How We Use Your Information

 

We use the information we collect for various purposes, including:

  • Fulfilling Orders: To process your transactions, manage your orders, and deliver products and services to you.

  • Customer Service: To respond to your inquiries, provide technical support, and manage your account or service requests (e.g., repairs).

  • Marketing & Promotions: To send you promotional emails about new products, special offers, or updates, where you have opted to receive them.

  • Security: To protect our website, prevent fraud, and comply with legal requirements.

  • Improvement: To analyze usage data and feedback to improve our product offerings, services, and website functionality.

 

3. Sharing Your Personal Information

 

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their independent marketing use. We may share your information with:

  • Service Providers: Trusted third-party companies who perform functions on our behalf, such as payment processing, shipping carriers (for product delivery), and IT support. These parties are obligated to keep the information confidential.

  • Legal Compliance: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

 

4. Data Security

 

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption (SSL technology) for data transmission.

  • Secure servers and access control systems for data storage.

  • Payment gateways that comply with industry standards (e.g., PCI DSS).

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

 

5. Your Rights

 

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request correction of any incomplete or inaccurate data we hold about you.

  • Opt-out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in those emails or by contacting us directly.

 

6. Third-Party Links

 

Our website may contain links to third-party websites (e.g., manufacturer websites, courier tracking pages). We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies.

 

7. Changes to This Policy

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

 

Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail:oneclickmatara@gmail.com

One Click Computers Matara